Customer Support
Please call +44 (0)1442 211999, email or use the form below for all support queries. Our services are monitored for problems but please contact us if you are unable to connect to our services and we do not appear to be aware of the problem (see /status/).

Support Request Form: Name: Organisation: Email: Telephone: Subject: Customers requiring an urgent/emergency response, please enter the 2-digit priority code: Please provide as much information as possible.

Software Configuration
Connect to mail.sworddrawn.net for both sending and receiving of email (SMTP/POP/IMAP with SSL). Encrypted connections are available via ports 25/995/993 respectively. Connect to web.sworddrawn.net for file management (FTP). Enabling Passive FTP is recommended. Please see /faq/ for definitions of these terms.


Software Recommendation
We strongly recommend Windows users use FireFox and ThunderBird as excellent alternates to Internet Explorer and Outlook Express. Please see www.mozilla.org for more information. We recommend MacOS X users use the Safari and Mail applications that are supplied with MacOS X or FireFox and ThunderBird, as above.